Hospitality Related IOS’s
The International Organisation for Standardization (ISO) is an independent, non-governmental international organisation with its central secretariat in Geneva, Switzerland and a membership of 165 national standards bodies. ISO’s provide structures to build and benchmarks to measure system and product standard’s relevant to the hospitality industry, including in broader areas such as energy, environment, quality and risk, and more specific areas such as related to food hygiene and sustainable tourism.
In most large international markets, there are hospitality and general consultants that can independently guide hotels through ISO compliance and accredited organisations that can provide official certification. Compliance and certification of ISO standards provide hotel owners and operators with several concrete benefits, including:
- Improved quality, productivity, efficiency, and profitability;
- Customer assurance, confidence and trust;
- Compliant equivalencies with local regulations;
- Reduced exposure to investment risks;
- Investment futureproofing;
- International asset appeal and higher value.
Below are current ISO’s directly related to hospitality as well as energy, environment, quality and risk, for consideration in the development or review of a hotel asset:
Current as at September 2020
Specific Hospitality & Tourism ISO’s
ISO/TS 13811:2015 Tourism and related services
Guidelines on developing environmental specifications for accommodation establishments
Provides guidelines for developing specifications aimed at reducing the negative impacts and increasing the positive impacts of accommodation establishments on the environment.
ISO 21401:2018 Tourism and related services
Sustainability management system for accommodation establishments — Requirements
Specifies environmental, social and economic requirements to implement a sustainability management system in accommodation establishments in the tourism sector. Applies to the aspects that can be controlled by the accommodation establishments and over which they can exert influence. Applicable to any accommodation establishment, regardless of its type, size or location, that wishes to: a) implement, maintain and improve sustainable practices in their operations; b) ensure conformance with its defined sustainability policy.
ISO 22483:2020 Tourism and related services
Hotels — Service requirements
This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction. The requirements are applicable regardless of their classification, category, or provision directly by internal staff or by a subcontractor.
Environmental & Energy Management Systems
ISO 14001:2015 Environmental management systems
Requirements with guidance for use.
Specifies the requirements for an environmental management system that an organisation can use to enhance its environmental performance. It is intended for use by an organisation seeking to manage its environmental responsibilities in a systematic manner that contributes to the environmental pillar of sustainability. Helps an organisation achieve the intended outcomes of its environmental management system, which provide value for the environment, the organisation itself and interested parties. Consistent with the organisation’s environmental policy, the intended outcomes of an environmental management system include enhancement of environmental performance; fulfilment of compliance obligations; achievement of environmental objectives. Applicable to any organisation, regardless of size, type and nature, and applies to the environmental aspects of its activities, products and services that the organisation determines it can either control or influence considering a life cycle perspective. Does not state specific environmental performance criteria and can be used in whole or in part to improve environmental management systematically. Claims of conformity to ISO 14001, however, are not acceptable unless all its requirements are incorporated into an organisation’s environmental management system and fulfilled without exclusion. See also:
- ISO 14002-1:2019 EMS — Guidelines for using ISO 14001 to address environmental aspects and conditions within an environmental topic
- ISO 14004:2016 EMS — Guidelines on implementation
- ISO 14005:2019 EMS — Guidelines for a flexible approach to a phased implementation
- ISO 14006:2020 EMS — Guidelines for incorporating eco-design
- ISO 14007:2019 EMS — Guidelines for determining environmental costs and benefits
- ISO 14008:2019 — Monetary valuation of environmental impacts and related environmental aspects
- ISO/TC207 Environmental management
- ISO 14064 Quantification and reporting of greenhouse gases
- ISO 14025 Environmental labels and declarations
ISO 50001:2018 Energy management systems
Requirements with guidance for use
Specifies requirements for establishing, implementing, maintaining and improving an energy management system (EnMS). The intended outcome is to enable an organisation to follow a systematic approach in achieving continual improvement of energy performance and the EnMS. Applicable to any organisation regardless of its type, size, complexity, geographical location, organisational culture or the products and services it provides; Applicable to activities affecting energy performance that are managed and controlled by the organisation; Applicable irrespective of the quantity, use, or types of energy consumed; Requires demonstration of continual energy performance improvement but does not define levels of energy performance improvement to achieve; Can be used independently or be aligned or integrated with other management systems. See also:
- ISO/TC301 – Energy management and energy savings
- ISO/TC163 – Thermal performance and energy use in the built environment
- ISO/TC205 – Building environment design
Food Hygiene
ISO 22000:2018 Food safety management systems
Requirements for any organisation in the food chain
Specifies requirements for a food safety management system (FSMS) to enable an organisation that is directly or indirectly involved in the food chain (i) to plan, implement, operate, maintain and update an FSMS providing products and services that are safe, per their intended use; (ii) to demonstrate compliance with applicable statutory and regulatory food safety requirements; (iii) to evaluate and assess mutually agreed customer food safety requirements and to demonstrate conformity with them; (iv) to effectively communicate food safety issues to interested parties within the food chain; (v) to ensure that the organisation conforms to its stated food safety policy; (vi) to demonstrate conformity to relevant interested parties; (vii) to seek certification or registration of its FSMS by an external organisation, make a self-assessment or self-declaration of conformity to this document. All requirements of this document are generic, intended to apply to all organisations in the food chain, regardless of size and complexity. Allows any organisation, including small or less developed organisations (e.g. a small farm, a small packer-distributor, a small retail or food service outlet) to implement externally developed elements in their FSMS.
ISO/TS 22002-2:2013 Prerequisite programmes on food safety
Part 2: Catering
Specifies the requirements for the design, implementation, and maintenance of prerequisite programmes (PRPs) to assist in controlling food safety hazards in catering. Applicable to all organisations which are involved in the processing, preparation, distribution, transport, and serving of food and meals and wish to implement PRPs per the requirements specified in ISO 22000:2005, 7.2. The scope of includes catering, air catering, railway catering, banquets, among others, in central and satellite units, school and industry dining rooms, hospitals and healthcare facilities, hotels, restaurants, coffee shops, food services, and food stores.
ISO/TS 22003:2013 Food safety management systems
Requirements for bodies providing audit and certification of food safety management systems
Defines the rules applicable for the audit and certification of a food safety management system (FSMS) complying with the requirements given in ISO 22000 (or other sets of specified FSMS requirements). It also provides the necessary information and confidence to customers about the way certification of their suppliers has been granted.
Quality & Risk Management
ISO 9001:2015 Quality management systems
Requirements
Specifies requirements for a quality management system when an organisation: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements and b) aims to enhance customer satisfaction through the practical application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the conditions are generic and are relevant to any organisation, regardless of its type or size, or the products and services it provides.
ISO/IEC 27000:2013 Information technology
Security techniques, information security management systems and requirements
Specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system within the context of the organisation. It also includes provisions for the assessment and treatment of information security risks tailored to the needs of the organisation. The requirements are generic and apply to all organisations, regardless of type, size or nature. See also:
- ISO/IEC 27000:2018 IT — Security techniques, information security management systems overview and vocabulary
- ISO/IEC 27002:2013 IT — Security techniques, code of practice for information security controls
- ISO/IEC 27005:2018 IT — Security techniques, information security risk management
- ISO/IEC 27032:2012 IT — Security techniques, guidelines for cybersecurity
ISO 31000:2018 Risk management
Guidelines
Provides guidelines on managing risk faced by organisations. The application of these guidelines can be customised to any organisation and its context. Provides a common approach to managing any risk and is not industry or sector-specific. Can be used throughout the life of the organisation and applied to any activity, including decision-making at all levels.
Free access: https://www.iso.org/obp/ui#iso:std:iso:31000:ed-2:v1:en
See also:
- SO/CD 31030 Risk management — Managing travel risks – Guidance for organisations (under development)
ISO 45001:2018 Occupational health & safety management systems
Requirements with guidance for use
Specifies requirements for an occupational health and safety (OH&S) management system, and gives guidance for its use, to enable organisations to provide safe and healthy workplaces by preventing work-related injury and ill health, as well as by proactively improving its OH&S performance. Applicable to any organisation that wishes to establish, implement and maintain an OH&S management system to improve occupational health and safety, eliminate hazards and minimise OH&S risks (including system deficiencies), take advantage of OH&S opportunities and address OH&S management system nonconformities associated with its activities. Helps an organisation to achieve the intended outcomes of its OH&S management system. Consistent with the organisation’s OH&S policy, the intended effects of an OH&S management system include a) continual improvement of OH&S performance; b) fulfilment of legal requirements and other requirements; c) achievement of OH&S objectives.
General Technical Requirements (that detail hotels)
ISO 17679:2016 Tourism and related services
Wellness spa — Service requirements
Establishes the service requirements of a wellness spa, the main supporting processes and the quality of service provision to the client. Can be used by all types and sizes of wellness spas even if it is part of another activity (e.g. accommodation facilities, fitness centres and hospitals). Does not include any accommodation or food and beverage requirements or apply to medical spas and thalassotherapy centres. Does not cover decisions that are related to medical professions, medical training or any religious aspects.
ISO 8100-32:2020 Lifts for the transportation of persons and goods
Part 32: Planning and selection of passenger lifts to be installed in office, hotel and residential buildings
ISO 8100 covers traffic planning and selection of new passenger lift installations in office, hotel and residential buildings. The requirements and recommendations given apply to both simple and complex lift installations. Guides selection of the most appropriate method of traffic planning for each case within the scope and permits the number and configuration of lifts, their main characteristics. Standards determined at the early stages of building design, provided that the size and intended use of the building are known.
Under Development
ISO/DIS 18513 Tourism services
Hotels and other types of tourism accommodation — Terminology
Defines terms used in the tourism industry in relation to the various types of tourism accommodation and other related services. (latest version under development)
ISO/DIS 21620 Tourism and related services
Heritage hotels — Equipment and service requirements
ISO/DIS 21621 Tourism and related services
Traditional restaurants — Visual aspects, decoration and services
ISO/DIS 21902 Tourism and related services
Accessible tourism for all — Requirements and recommendations